Customer Agreement

Fast local delivery by trusted drivers.

Customer Rules

Customer responsibilities for orders, payments, ID checks, communication, and delivery confirmation.

Before placing an order

Customers must provide accurate pickup and drop-off details, valid contact information, and clear item instructions.
Customers are responsible for confirming that the requested delivery is legal and allowed in their location.
Customers agree that the driver may contact them by chat, SMS, voice, or future video call to complete the delivery safely.

Payment may be required before the driver starts a delivery.
If a customer cancels after a driver accepts, the driver may receive 50% of the flat delivery fee for time reserved and preparation already committed. The customer will be shown a cancellation-policy notice before confirming that cancellation.
Customers should confirm delivery completion once the order is received.
Customers understand that drivers may refuse handoff if the customer cannot provide required ID or if the delivery becomes unsafe or non-compliant.

Customers requesting age-restricted or regulated items must upload ID when requested and must show valid matching ID at delivery.
The recipient must be present, sober where legally required, and legally allowed to receive the item.
Grabbit4.me may reject or cancel regulated orders until licensing, local rules, and operating procedures are fully approved.