Driver Agreement

Fast local delivery by trusted drivers.

Driver Rules

Driver Agreement + Responsibility Waiver

Driver responsibilities for safety, vehicle compliance, customer communication, and delivery outcomes.

Driver certification

  • Drivers certify that they have a valid driver license, a street-legal vehicle, and insurance coverage required for their work and location.
  • Drivers accept responsibility for their own vehicle, driving conduct, traffic compliance, parking, citations, accidents, insurance, and delivery decisions.
  • Drivers agree to keep their profile, availability, service area, phone number, and payment details accurate.

Delivery conduct and cancellations

  • Drivers must not accept work they cannot complete safely, legally, and professionally.
  • Drivers must communicate status changes clearly and may use chat/SMS/voice/video features as they are added.
  • If a customer cancels after a driver accepts, the driver may receive 50% of the flat delivery fee, less the applicable platform fee, as a cancellation payout for time reserved and preparation already committed.
  • Drivers should use proof of delivery and completion notes when needed to document the job.

Regulated orders

  • Drivers must follow all applicable laws for age-restricted or regulated deliveries.
  • Drivers must check ID at handoff when required and may refuse delivery if ID does not match, the recipient is not eligible, or the situation is unsafe.
  • Drivers must not complete prohibited deliveries or bypass local licensing/compliance rules.