Refund Policy

Fast local delivery by trusted drivers.

Payments

Refund + Cancellation Policy

How cancellations, failed deliveries, proof of delivery, and disputes are handled.

Customers may cancel before a driver accepts the order. No driver cancellation payout is owed for pre-acceptance cancellations. If a payment was already collected, the delivery fee is eligible for a full refund, excluding any non-refundable payment processor fees if applicable.
Scheduled orders cancelled before a driver accepts remain eligible for the same pre-acceptance refund treatment — no cancellation payout to the driver applies.

If a customer cancels after a driver accepts the order, the driver receives 50% of the flat delivery fee as a cancellation payout for the time reserved and preparation already committed. The applicable platform fee is deducted from the driver's cancellation payout gross.
Example: On a $20.00 flat pickup fee, the cancellation payout gross is $10.00. After the 10% platform fee ($1.00), the driver net cancellation payout is $9.00.
Before the accepted-order cancellation is submitted, the customer-facing app shows a cancellation-policy notice explaining the 50% driver payout and pauses cancellation until the notice has been displayed.
The remaining eligible delivery-fee balance may be refunded or credited after review. Store charges, item costs, special purchases, or third-party cancellation charges may not be refundable once incurred.
If the driver cancels before completing the delivery, the driver receives no cancellation payout from that order unless Grabbit4.me approves an exception in writing.

Once a driver has traveled, waited, purchased items, attempted pickup, or attempted handoff, refund eligibility depends on the order timeline, proof photos, chat record, driver notes, and customer response.
No refund is guaranteed for inaccurate addresses, unreachable customers, missing ID, unsafe handoff conditions, prohibited items, or customer-caused failed delivery.
Completed orders may be reviewed through the contact/support process if the customer believes something went wrong.

Order timeline, chat, proof photos, driver notes, payment records, and customer confirmation may be used to review disputes.
Approved refunds are returned to the original payment method when possible. Timing depends on Stripe, the card network, and the customer bank.
Grabbit4.me may hold or adjust a driver payout while an order dispute, cancellation, or safety issue is being reviewed.